Front Office Supervisor: Guest Experience & Team Leader

Blue Sky Hospitality Solutions; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hospitality company in Philadelphia is seeking a dynamic Front Office Supervisor to lead front desk operations and deliver exceptional guest experiences. This role involves overseeing daily operations, ensuring accuracy in financial transactions, and driving guest satisfaction. The ideal candidate will have supervisory experience in hotel operations, strong leadership and communication skills, and a passion for guest service. The position offers flexible working hours to meet operational needs.

Qualifications

• Previous Front Office or hotel operations experience, supervisory experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Detail-oriented with understanding of hotel financial processes.
• Passion for guest service and creating memorable experiences.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Responsibilities

• Oversee daily front desk operations and ensure accuracy in financial transactions.
• Deliver seamless check-in/check-out aligned with brand standards.
• Lead and coach front desk associates and night audit team.
• Uphold brand standards and monitor service metrics.
• Act as Manager on Duty during assigned shifts and respond to guest needs.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Guest service

Job description

A leading hospitality company in Philadelphia is seeking a dynamic Front Office Supervisor to lead front desk operations and deliver exceptional guest experiences. This role involves overseeing daily operations, ensuring accuracy in financial transactions, and driving guest satisfaction. The ideal candidate will have supervisory experience in hotel operations, strong leadership and communication skills, and a passion for guest service. The position offers flexible working hours to meet operational needs.