Overnight Front Desk Lead: Flexible Hours & Luxury Experience

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Omni Hotels & Resorts is seeking an Overnight Front Office Supervisor to lead the front desk team, ensure a five-star welcome, and manage guest check-ins and departures with precision.

You will coordinate with Concierge, Bell/Door, and other departments, resolve guest issues, protect guest privacy, and uphold Omni accounting standards. Flexible hours including nights and holidays are required.

Qualifications

• Previous luxury hotel experience is required.
• Previous Front Office experience is required.
• Excellent customer service and organizational skills are required.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s standards.
• Resolve guest inquiries and issues with a friendly, proactive approach.
• Maintain guest history files and ensure confidentiality of guest information.

Skills

Luxury hotel experience

Front Office experience

Customer service

Multitasking

Communication skills

English proficiency

Job description

Omni Hotels & Resorts is seeking an Overnight Front Office Supervisor to lead the front desk team, ensure a five-star welcome, and manage guest check-ins and departures with precision.

You will coordinate with Concierge, Bell/Door, and other departments, resolve guest issues, protect guest privacy, and uphold Omni accounting standards. Flexible hours including nights and holidays are required.