Luxury Overnight Front Desk Agent in Miami

Four Seasons; Miami (FL); Sur place; USD 34 000 - 48 000; Plein temps

Avantages offerts par ce poste

Exclusive hotel discounts

Healthcare benefits

Retirement plan

Résumé du poste

Four Seasons Hotel Miami is seeking an Overnight Front Desk Agent who excels in hospitality and guest service. You will welcome guests, handle check-ins and check-outs, and coordinate with the front office team to ensure smooth operation.

Ideal candidates have at least 1 year of hotel experience, strong English proficiency, and the ability to work overnights, weekends, and holidays. Familiarity with Miami areas and computer systems is a plus.

Qualifications

• At least 1 year hotel experience in luxury or upscale setting.
• Written and spoken English proficiency required.
• Willingness to work overnight shifts including weekends and holidays.

Responsabilités

• Check guests in efficiently and politely, ensuring correct room type and rate.
• Check guests out, process payments, and handle late charges and settling bills.
• Maintain a balanced cash bank and reconcile transactions at shift end.
• Handle guest inquiries with high hospitality standards and resolve complaints.
• Use hotel systems to check in/out guests, run reports, and block rooms as needed.
• Follow Four Seasons work rules and collaborate harmoniously with colleagues.

Connaissances

Hotel industry experience

English proficiency

Overnight shift readiness

Outils

POS systems

Computer literacy

Description du poste

Four Seasons Hotel Miami is seeking an Overnight Front Desk Agent who excels in hospitality and guest service. You will welcome guests, handle check-ins and check-outs, and coordinate with the front office team to ensure smooth operation.

Ideal candidates have at least 1 year of hotel experience, strong English proficiency, and the ability to work overnights, weekends, and holidays. Familiarity with Miami areas and computer systems is a plus.