Front Office Leader – Guest Experience & Revenue

Four Seasons; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee rates

Uniforms provided

Meals on-site

Tuition reimbursement

Career growth

Inclusive culture

Job summary

Four Seasons is seeking an Assistant Front Office Manager to oversee Front Desk operations, greeting guests and acting as manager on duty when leaders are unavailable. This role leads Front Office staff, trains and schedules, coordinates with Sales and Catering, manages room blocks, and ensures guest satisfaction while upholding Four Seasons standards.

Ideal candidates have at least two years in a leadership role in luxury hotel front office, strong communication, and proficiency with PMS

Qualifications

• Leadership experience in a luxury hotel front office is required.
• Strong communication and guest service skills.
• Proficiency with hotel PMS and front desk systems.
• College degree in hotel/hospitality management preferred.

Responsibilities

• Oversee Front Office and act as manager on duty when senior managers are unavailable.
• Train and schedule Front Office staff; conduct evaluations as needed.
• Coordinate arrivals, departures, and billing with Sales and Catering; manage special requests.

Skills

Front Office Leadership

Guest Service

PMS Proficiency

Communication Skills

Hospitality Knowledge

Education

College degree in hotel/hospitality management

Tools

Opera

Golden

Workday

HotSOS

Micros Fidelio

Microsoft Office

Job description

Four Seasons is seeking an Assistant Front Office Manager to oversee Front Desk operations, greeting guests and acting as manager on duty when leaders are unavailable. This role leads Front Office staff, trains and schedules, coordinates with Sales and Catering, manages room blocks, and ensures guest satisfaction while upholding Four Seasons standards.

Ideal candidates have at least two years in a leadership role in luxury hotel front office, strong communication, and proficiency with PMS