Overnight Front Desk Night Auditor

IHG Hotels & Resorts; Fort Meade (MD); On-site; USD 26,000 - 29,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Night Auditor to provide guest services during late-night shifts, balance books, and perform essential accounting tasks. You will process payments, check guests in/out, handle wake-up calls, and operate night audit systems.

The role requires strong math, cash handling, PMS familiarity, and excellent communication to ensure smooth overnight operations and exceptional guest experiences.

Qualifications

• Accounting and mathematics skills for accurate auditing and payment processing.
• Cash handling experience for counting and securing bank and processing cash payments.
• Computer literacy, including familiarity with PMS software.
• Strong verbal communication and good listening skills for guest interactions.
• Customer service experience.
• Knowledge of hotel operations, offers and local area.

Responsibilities

• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures.
• Checking guests in, out and managing wake-up call requests.
• Answering phones and dealing with overnight guest queries.
• Running night audit property management systems or manual equivalents.
• Performing other duties such as concierge services and special guest requests.

Skills

Accounting & math

Cash handling

Computer literacy

Verbal communication

Customer service

Hotel operations knowledge

Tools

PMS software

Job description

IHG Hotels & Resorts is seeking a Night Auditor to provide guest services during late-night shifts, balance books, and perform essential accounting tasks. You will process payments, check guests in/out, handle wake-up calls, and operate night audit systems.

The role requires strong math, cash handling, PMS familiarity, and excellent communication to ensure smooth overnight operations and exceptional guest experiences.