Front Desk Night Audit

Dhillon Co.; Elko (NV); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Job summary

IHG Hotels & Resorts seeks a reliable Front Desk Agent to join our Front Office team at the Elko property. This overnight role ensures smooth operations, guest satisfaction, and accurate cash handling.

Responsibilities include nightly audit, guest check-ins/check-outs, reporting, and maintaining security during overnight hours. We value attention to detail, excellent service, and the ability to stay calm under pressure.

Qualifications

• Previous hotel front desk or night audit experience preferred.
• Strong customer service and communication skills.
• Basic accounting or cash-handling experience a plus.
• Ability to work overnight shifts and stay calm under pressure.
• Reliable and punctual.

Responsibilities

• Provide warm, professional guest service during overnight hours.
• Perform nightly audit procedures and balance daily financial transactions.
• Accurately close out the business day in the hotel PMS system.
• Process guest check-ins and check-outs.
• Handle guest inquiries, requests, and concerns with professionalism and care.
• Prepare daily financial and operational reports.
• Maintain front desk security and safety during overnight hours.
• Communicate effectively with morning staff and management to ensure seamless transitions.

Skills

Customer service

Attention to detail

Cash handling

Communication skills

Tools

PMS software

Front Office System

Job description

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off

IHG Hotel

At IHG Hotels & Resorts, we create unforgettable guest experiences by delivering True Hospitality for Good—every guest, every stay, every shift. We are currently seeking a reliable and detail-oriented Front Desk Agent to join our Front Office team.

This role is essential to ensuring smooth overnight operations, exceptional guest service, and accurate financial reporting while maintaining a safe and welcoming environment for our guests.

Your Day-to-Night Responsibilities

• Provide warm, professional guest service during overnight hours
• Perform nightly audit procedures and balance daily financial transactions
• Accurately close out the business day in the hotel PMS system
• Process guest check-ins and check-outs
• Handle guest inquiries, requests, and concerns with professionalism and care
• Prepare daily financial and operational reports
• Maintain front desk security and safety during overnight hours
• Communicate effectively with morning staff and management to ensure seamless transitions

What We’re Looking For

• Previous hotel front desk or night audit experience preferred
• Strong attention to detail and accuracy
• Basic accounting or cash-handling experience a plus
• Ability to work independently and remain calm under pressure
• Excellent customer service and communication skills
• Reliability, punctuality, and professionalism
• Comfort working overnight shifts and flexible scheduling

What We Offer

• Competitive hourly pay based on experience
• IHG employee travel and hotel discount program
• Supportive team environment
• Opportunities for growth within Front Office and hotel operations

Schedule

• Full time and part time positions available.
• shifts available: 11p-7am

We are proud to be part of IHG Hotels & Resorts, where we celebrate diversity, foster inclusion, and are committed to building a workplace where everyone belongs.

This hotel is an Equal Opportunity Employer.