Overnight Front Desk & Night Audit Specialist

Colwen Management Inc; Foxborough (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance with Company-Funded

Vision Insurance

Flexible Spending Accounts

Employee Assistance Program

401K Plan - Traditional & Roth Options

Hotel Discount Travel Program for Assc

Exclusive Associate Discounts

Training and Development Programs

Job summary

Hilton Garden Inn Patriot Place in Foxborough, MA, is seeking a friendly Full Time Night Auditor to balance hotel transactions and close the day, while responding to guest requests and maintaining a pristine front desk area.

Responsibilities include nightly audit, posting charges, balancing ledgers, and ensuring accurate daily reports, with a strong focus on guest satisfaction and professional interactions.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with local area, ability to provide directions and maps.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.

Skills

Guest services

Front desk operations

Microsoft Office

Customer service

Attention to detail

Local area knowledge

PMS software

Tools

PMS software

Job description

Hilton Garden Inn Patriot Place in Foxborough, MA, is seeking a friendly Full Time Night Auditor to balance hotel transactions and close the day, while responding to guest requests and maintaining a pristine front desk area.

Responsibilities include nightly audit, posting charges, balancing ledgers, and ensuring accurate daily reports, with a strong focus on guest satisfaction and professional interactions.