Overnight Front Desk & Night Audit Specialist

Generation Hospitality; Billings (MT); Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

Generation Hospitality is seeking a Night Auditor to oversee overnight hotel operations, handling front desk guest services and end-of-day financial reconciliation. The role requires attention to detail, independence, and a professional presence during late-night hours.

You will balance daily transactions, generate nightly reports, process check-ins/outs, and coordinate with housekeeping and maintenance to ensure a smooth overnight operation at Hilton Garden Inn Billings.

Qualificações

• Basic understanding of accounting principles and ability to work with numbers and financial data.
• Proficiency with computers and the ability to learn property management and reservation systems.
• Strong attention to detail, accuracy, and organizational skills.
• Excellent verbal and written communication skills in English.
• Ability to handle guest issues professionally with patience and problem-solving in low-supervision environments.

Responsabilidades

• Perform nightly audit procedures, balancing and reconciling daily financial transactions for rooms, F&B, and other hotel revenue centers.
• Review and verify front office postings and correct discrepancies before closing the day.
• Prepare, generate, and distribute nightly reports for management and accounting.
• Check guests in and out in accordance with hotel standards with accurate information and payment methods.
• Respond to guest inquiries, requests, and complaints in a timely, professional, and courteous manner overnight.
• Monitor property security by observing lobby and public areas and follow safety procedures.
• Handle reservations, cancellations, and modifications using the PMS.
• Process payments, including cash handling and card transactions.
• Reconcile cash drawers and balance payment methods at shift end.
• Complete end-of-day procedures and roll the date for the next business day.
• Coordinate with housekeeping and maintenance for room status updates and urgent issues overnight.
• Maintain a clean, organized front desk and lobby during overnight hours.
• Follow all company policies and data security standards.
• Assist with setup for early-morning groups or events as required.

Conhecimentos

Attention to detail

Customer service

English proficiency

Formação académica

High school diploma

Ferramentas

Property management system (PMS)

Reservations system

Descrição da oferta de emprego

Generation Hospitality is seeking a Night Auditor to oversee overnight hotel operations, handling front desk guest services and end-of-day financial reconciliation. The role requires attention to detail, independence, and a professional presence during late-night hours.

You will balance daily transactions, generate nightly reports, process check-ins/outs, and coordinate with housekeeping and maintenance to ensure a smooth overnight operation at Hilton Garden Inn Billings.