Full-Time Night Auditor - Hilton Garden Inn Patriot Place

Colwen Management Inc; Foxborough (MA); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical Insurance with Company-Funded

Vision Insurance

Flexible Spending Accounts

Employee Assistance Program

401K Plan - Traditional & Roth Options

Hotel Discount Travel Program for Assc

Exclusive Associate Discounts

Training and Development Programs

Résumé du poste

Hilton Garden Inn Patriot Place in Foxborough, MA, is seeking a friendly Full Time Night Auditor to balance hotel transactions and close the day, while responding to guest requests and maintaining a pristine front desk area.

Responsibilities include nightly audit, posting charges, balancing ledgers, and ensuring accurate daily reports, with a strong focus on guest satisfaction and professional interactions.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with local area, ability to provide directions and maps.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.

Responsabilités

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.

Connaissances

Guest services

Front desk operations

Microsoft Office

Customer service

Attention to detail

Local area knowledge

PMS software

Outils

PMS software

Description du poste

Job Category: Rooms Front Office

Requisition Number: FULLT005981

• Posted : October 24, 2026
• Full-Time

Locations

Showing 1 location

Hilton Garden Inn Patriot Place
27 Patriot Place
Foxborough, MA 02035, USA

Description

Hilton Garden Inn Patriot Place, a Colwen Hotels property, is seeking a friendly and detail oriented Full Time Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
• Provide exceptional guest service
• Efficiently manages the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in: confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area, and hotel offerings
• Ensure prompt delivery of billing to guests
• Ensure accuracy of daily closing reports
• Process all payment types e.g. charges, cash, checks, debit or credit cards
• Communicate with Lead Audit team relating to daily closing and issues
• Discreetly handle confidential guest information
• Complete end of day balancing, run night audit
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned

Requirements:

• One year of related experience, hotel preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system

We've got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan - Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts - Travel, Entertainment, & Retail
• Training and Development Programs

Compensation

Hourly Rate: $18.00

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.