Overnight Front Desk & Night Audit Specialist

hilton garden inn; Rochester (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Overnight shift differential

Team Member travel discounts

Job summary

Hilton Garden Inn Rochester seeks a dedicated Front Desk/Night Audit associate to deliver outstanding guest service. You will handle check-ins, balance accounts, and prepare daily reports while acting as Manager on Duty for overnight shifts. The role requires accuracy, professionalism, and strong communication with other departments.

Experience with Hilton OnQ and PEP is highly preferred, and the ideal candidate can work weekends and holidays with a calm, problem-solving demeanor.

Qualifications

• Experience with Hilton systems (PEP and OnQ) strongly preferred.
• Previous hotel front desk or night audit experience preferred.
• Ability to perform basic math and reconcile financial records accurately.
• Willingness to work weekends, holidays and overnight shifts.

Responsibilities

• Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention.
• Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals.
• Prepare daily financial reports and ensure postings are accurate and compliant.
• Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism.
• Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams.
• Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere.
• Respond to guest inquiries about the hotel, local attractions, dining, and transportation.
• Utilize Hilton's OnQ reservation system and PEP platform to manage bookings and ensure data integrity.
• Ensure guest privacy and hotel confidentiality policies are always upheld.

Skills

Excel

Customer Service

Education

Associate degree in Hospitality and Resort Management

Tools

OnQ

PEP

Job description

Hilton Garden Inn Rochester seeks a dedicated Front Desk/Night Audit associate to deliver outstanding guest service. You will handle check-ins, balance accounts, and prepare daily reports while acting as Manager on Duty for overnight shifts. The role requires accuracy, professionalism, and strong communication with other departments.

Experience with Hilton OnQ and PEP is highly preferred, and the ideal candidate can work weekends and holidays with a calm, problem-solving demeanor.