Overnight Front Desk & Member Services Specialist

Planet Fitness - PF Baseline Fitness; Sterling (IL); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Training & development

Bonus based on performance

Flexible schedule

Free Membership for self and one guest

Résumé du poste

Planet Fitness - PF Baseline Fitness in Sterling, IL is seeking a Customer Service Representative to greet members, drive new member sales, and provide outstanding service at the front desk. You will handle tours, sign-ups, check-ins, and account updates, ensuring a positive member experience.

This role emphasizes listening, problem solving, diplomacy, and clear communication. The position offers flexible scheduling and opportunities for training and advancement within a supportive team

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsabilités

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks including answering calls, taking info calls and tours, and assisting in member sign-ups and updates.
• Facilitate member services issues and forward to the Club Manager/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Connaissances

Customer service

Communication

Problem solving

Listening

Diplomacy

Description du poste

Planet Fitness - PF Baseline Fitness in Sterling, IL is seeking a Customer Service Representative to greet members, drive new member sales, and provide outstanding service at the front desk. You will handle tours, sign-ups, check-ins, and account updates, ensuring a positive member experience.

This role emphasizes listening, problem solving, diplomacy, and clear communication. The position offers flexible scheduling and opportunities for training and advancement within a supportive team