Overnight Front Desk Member Experience Associate

Planet Fitness - Baseline Fitness; Sterling (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Sterling, IL is looking for a Front Desk Associate to greet potential members, sign up new members, and lead tours, delivering a friendly, high‑energy welcome that sets the tone for a positive member experience.

In this role you will manage all front desk tasks, process information calls, check members in, assist with account changes, and forward complex issues to the Club Manager.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet potential members and sign them up, providing a great first impression.
• Process front desk tasks, info calls, and member check-ins.
• Give tours to potential members and assist with account changes as needed.
• Forward member services issues to the Club Manager/Assistant Manager.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Computer proficiency

Job description

Planet Fitness - Baseline Fitness in Sterling, IL is looking for a Front Desk Associate to greet potential members, sign up new members, and lead tours, delivering a friendly, high‑energy welcome that sets the tone for a positive member experience.

In this role you will manage all front desk tasks, process information calls, check members in, assist with account changes, and forward complex issues to the Club Manager.