Member Services & Front Desk Specialist

Baseline Fitness; Marshfield (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership for self +1

Team Member Support Team

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to greet members, assist with sign-ups and tours, and deliver a superior member experience. This role involves front desk duties, member check-ins, cancellations, and updating member information in a welcoming club environment.

The position emphasizes honesty, strong customer service, and basic computer skills, with opportunities for advancement within the gym network. The club encourages a positive, helpful attitude.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answer calls, take info calls and tours, assist in member check-ins, sign-ups, cancellations and updating member accounts.
• Facilitate member services issues and questions and forward to Club Manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Strong customer service

Basic computer proficiency

Honesty and good work ethic

Job description

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to greet members, assist with sign-ups and tours, and deliver a superior member experience. This role involves front desk duties, member check-ins, cancellations, and updating member information in a welcoming club environment.

The position emphasizes honesty, strong customer service, and basic computer skills, with opportunities for advancement within the gym network. The club encourages a positive, helpful attitude.