Member Services & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Bismarck (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Flexible schedule

Free food & snacks

Job summary

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to drive new member sales and deliver a superior member experience through outstanding customer service to members, prospective members and guests.

You will greet potential members, handle front desk tasks, answer calls, arrange tours, assist with sign-ups and cancellations, assist with member check-ins and account updates, and forward issues to the Club Manager or Team Lead.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks and answer phone calls.
• Manage inquiries, tours, and member account updates.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to drive new member sales and deliver a superior member experience through outstanding customer service to members, prospective members and guests.

You will greet potential members, handle front desk tasks, answer calls, arrange tours, assist with sign-ups and cancellations, assist with member check-ins and account updates, and forward issues to the Club Manager or Team Lead.