Overnight Front Desk & Member Experience Specialist

Planet Fitness - Baseline Fitness; Lakeville (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Lakeville, MN is seeking a friendly front desk associate to drive new member sales and ensure a positive Member Experience.

You will greet potential members, conduct tours, process sign-ups, handle information calls, and assist with account changes while keeping the club clean and welcoming.

The role requires strong customer service, basic computer skills, and the ability to lift up to 50 lbs occasionally, with 4 eight-hour shifts per week.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to greet and assist members and sign up new members.

Responsibilities

• Greet and assist potential members to provide a positive experience.
• Handle front desk tasks, info calls, check-ins, sign-ups, and tours.
• Address member services issues and escalate to Club Manager as needed.
• Maintain cleanliness of the club.
• Assist with training and deep cleaning as required.

Skills

Customer service

Communication

Problem solving

Diplomacy

Basic computer skills

Job description

Planet Fitness - Baseline Fitness in Lakeville, MN is seeking a friendly front desk associate to drive new member sales and ensure a positive Member Experience.

You will greet potential members, conduct tours, process sign-ups, handle information calls, and assist with account changes while keeping the club clean and welcoming.

The role requires strong customer service, basic computer skills, and the ability to lift up to 50 lbs occasionally, with 4 eight-hour shifts per week.