Member Experience & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); Lakeville (MN); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Free uniforms

Bonus based on performance

Flexible schedule

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Lakeville, MN is seeking a friendly Customer Service Representative to greet guests, answer questions, and deliver an outstanding member experience. You will manage front desk tasks, assist with information calls and tours, support check-ins and sign-ups, and help with cancellations while maintaining a welcoming club environment.

This role emphasizes listening, problem solving, and teamwork, with a path for advancement and a flexible schedule in a

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Lakeville, MN is seeking a friendly Customer Service Representative to greet guests, answer questions, and deliver an outstanding member experience. You will manage front desk tasks, assist with information calls and tours, support check-ins and sign-ups, and help with cancellations while maintaining a welcoming club environment.

This role emphasizes listening, problem solving, and teamwork, with a path for advancement and a flexible schedule in a