Overnight Member Experience Specialist

Baseline Fitness; Coon Rapids (MN); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness Baseline Fitness in Minnesota seeks a Customer Service Representative Overnights to drive new member sales and deliver a superior member experience. The role handles front desk tasks, tours, sign-ups, cancellations, and updating member account information.

Reporting to the Club Manager, the position requires greeting members, answering calls, assisting with member services, and maintaining a clean club environment. Compensation ranges per hour with comprehensive benefits.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty

Customer service

Computer proficiency

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness Baseline Fitness in Minnesota seeks a Customer Service Representative Overnights to drive new member sales and deliver a superior member experience. The role handles front desk tasks, tours, sign-ups, cancellations, and updating member account information.

Reporting to the Club Manager, the position requires greeting members, answering calls, assisting with member services, and maintaining a clean club environment. Compensation ranges per hour with comprehensive benefits.