Overnight Front Desk & Member Experience Specialist

Planet Fitness - Baseline Fitness; Roseville (CA); Vor Ort; USD 20.664.000 - 30.307.000; Vollzeit

Zusammenfassung

Planet Fitness - Baseline Fitness in Roseville, CA is seeking a front desk associate to welcome guests, sign up new members, and lead tours while ensuring a positive member experience. The role emphasizes strong customer service and basic computer skills throughout daily front desk operations.

The position requires standing most of the shift, the ability to lift up to 50 lbs occasionally, and participation in 4 eight-hour shifts with ongoing training and cleanliness responsibilities.

Qualifikationen

• Strong customer service skills.
• Basic computer proficiency.
• Standing and walking 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

Aufgaben

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, info calls, check-ins, signups, and member tours.
• Assist with changes to member accounts and signups as needed.
• Direct member services issues to the Club Manager/Assistant Manager.
• Help maintain the neatness and cleanliness of the club.
• Participate in training and shifts as scheduled (4 eight-hour shifts).

Kenntnisse

Customer service

Active listening

Problem solving

Diplomacy

Jobbeschreibung

Planet Fitness - Baseline Fitness in Roseville, CA is seeking a front desk associate to welcome guests, sign up new members, and lead tours while ensuring a positive member experience. The role emphasizes strong customer service and basic computer skills throughout daily front desk operations.

The position requires standing most of the shift, the ability to lift up to 50 lbs occasionally, and participation in 4 eight-hour shifts with ongoing training and cleanliness responsibilities.