Overnight Club Front Desk & Member Experience

Planet Fitness - Baseline Fitness; Duluth (MN); On-site; USD 30,000 - 36,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Duluth, MN seeks a friendly front desk associate to greet members, sign up new members, and guide tours, creating a welcoming, positive gym experience.

You will handle front desk tasks, process info calls, help with account changes, and coordinate with the Club Manager on member issues, while keeping the club clean and organized.

This role requires strong communication, diplomacy with members and coworkers, and reliable attendance on a rotating shift schedule.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, info calls, check-ins, sign-ups, and tours.
• Facilitate member services issues and coordinate with Club Manager/Assistant Manager as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Diplomacy

Tools

POS system

Job description

Planet Fitness - Baseline Fitness in Duluth, MN seeks a friendly front desk associate to greet members, sign up new members, and guide tours, creating a welcoming, positive gym experience.

You will handle front desk tasks, process info calls, help with account changes, and coordinate with the Club Manager on member issues, while keeping the club clean and organized.

This role requires strong communication, diplomacy with members and coworkers, and reliable attendance on a rotating shift schedule.