Overnight Front Desk Lead & Night Auditor

Wsmanagementinc; South San Francisco (CA); On-site; USD 38,000 - 60,000; Full time

Job summary

Wsmanagementinc in South San Francisco, CA is seeking a dedicated Night Auditor to balance ledgers while guests rest. This overnight role combines guest service with financial accuracy and daily reporting. You will greet guests, check in, handle inquiries, reconcile cash and city ledger, run reports, and support management during the night.

Previous hotel front desk or night audit experience is preferred. If you thrive in a fast-paced, service-driven environment and can work independently, this

Qualifications

• Prior hotel front desk or night audit experience preferred.
• Excellent communication and multitasking skills.
• Strong attention to detail and ability to work independently.
• Experience with similar PMS is a plus.
• Demonstrates ability to work under pressure in a busy environment.
• Ability to accurately follow instructions, both verbally and written.
• Self starter, must show initiative, including anticipating guest and operational needs.
• Have the ability to multi-task in a fast paced environment.

Responsibilities

• Greeting guests upon arrival, checking them in and providing them with any information they need to enjoy their stay.
• Responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
• Answering the telephone and e-mails in a timely & professional manner.
• Coordinating solutions quickly when guests experience problems in their room and ensure items are shared for follow-up with proper departments.
• Performing hotel accounting functions as directed including reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
• Communicating with Management team and department heads on any deficiencies or issues found for the day.
• Keeping the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
• Learning the property systems and be able to navigate the system quickly and efficiently including following Emergency Procedures and running necessary reports and distributing accordingly.
• Monitor property security and respond to overnight guest needs
• Help set up breakfast area and ensure morning readiness
• Completes and distributes required audit processes and reports.
• Serves as Manager on duty for overnight shift. Contacts hotel leadership when operational matters require additional insight and authority.
• Following and processing proper cash/check/credit card/AR control procedures always using proper guidelines and security.
• Verifies and balances F&B Micros.
• Adjusts or corrects accounts as needed.
• Maintaining responsibility and proper security over cash and deposits at all time
• Preforming all other task and assignments requested by manager.

Skills

Guest service

Communication

Attention to detail

PMS experience

Work under pressure

Multi-tasking

Independent

Job description

Wsmanagementinc in South San Francisco, CA is seeking a dedicated Night Auditor to balance ledgers while guests rest. This overnight role combines guest service with financial accuracy and daily reporting. You will greet guests, check in, handle inquiries, reconcile cash and city ledger, run reports, and support management during the night.

Previous hotel front desk or night audit experience is preferred. If you thrive in a fast-paced, service-driven environment and can work independently, this