Overnight Hotel Auditor & Front Desk Lead

Wright Investments; Jackson (WY); On-site; USD 21,000 - 30,000; Full time

Job summary

Wright Investments is seeking a Night Auditor to balance daily revenue and expenses for the hotel while delivering exceptional guest service in a professional, friendly manner. This role may serve as the manager-on-duty during the shift and ensures overnight front office operations run smoothly.

Responsibilities include posting charges, reviewing deposits, preparing daily revenue summaries, handling check-ins/outs, and resolving guest issues using our Guest Service Recovery method.

Qualifications

• One year of experience in a similar position or guest service with relief night audit responsibilities preferred.
• Knowledge of accounting procedures and strong attention to detail.
• Ability to communicate clearly and professionally through proper grammar and active listening.
• Ability to operate a variety of computer applications.

Responsibilities

• Post appropriate charges and transactions to guest accounts.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete necessary corrections.
• Prepare daily revenue summaries and front office statistical reports.
• Perform end-of-day system procedures and prepare systems for the next day’s operations.
• Serve as night manager-on-duty as assigned and complete the MOD report.
• Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
• Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
• Complete end-of-shift reports and deposits following company cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors of risks.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed, required, or directed.

Skills

Attention to detail

Guest service

Accounting procedures

Communication

IT proficiency

Weekend/overtime availability

Stand for long periods

Job description

Wright Investments is seeking a Night Auditor to balance daily revenue and expenses for the hotel while delivering exceptional guest service in a professional, friendly manner. This role may serve as the manager-on-duty during the shift and ensures overnight front office operations run smoothly.

Responsibilities include posting charges, reviewing deposits, preparing daily revenue summaries, handling check-ins/outs, and resolving guest issues using our Guest Service Recovery method.