Overnight Front Desk Auditor & Guest Services Pro

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with Short Term andLong

401k with Company Match

Tuition assistance

Discounted room rates at Concord

Training & development and career

Job summary

Concord Hospitality Enterprises is seeking a Night Auditor to deliver friendly overnight service while balancing daily financial transactions, supporting front desk operations, and maintaining a secure hotel environment. In this role you will verify room status, handle check-ins/outs, prepare nightly reports, and communicate with housekeeping and maintenance to ensure a smooth overnight shift.

The ideal candidate has front desk or hospitality experience, strong attention to detail, and the

Qualifications

• Previous front desk or hospitality experience preferred.
• Strong attention to detail and accuracy with financial data.
• Ability to work independently and manage overnight responsibilities.
• Professional communication and guest service skills.
• Basic computer skills and ability to learn hotel systems.
• Reliable, organized, and multi-task oriented.
• Must be able to work a flexible schedule, including overnight shifts, weekends, and holidays.
• Commitment to safety, accuracy, and guest satisfaction.

Responsibilities

• Audit and balance daily financial transactions, including credit cards, revenue, and guest folios.
• Verify room status, availability, and front desk transactions for accuracy.
• Complete nightly reports, audit paperwork, and required documentation.
• Perform front desk duties, including check-in/out, reservations, and phone inquiries.
• Respond to guest requests and provide hotel and local information.
• Maintain cash handling, security procedures, and overnight safety standards.
• Keep the front desk/lobby clean and support basic setup needs.
• Communicate issues with housekeeping and maintenance.

Skills

Front desk experience

Attention to detail

Independent worker

Guest service

Computer skills

Reliability & organization

Overnight schedule flexibility

Tools

Hotel management software

Job description

Concord Hospitality Enterprises is seeking a Night Auditor to deliver friendly overnight service while balancing daily financial transactions, supporting front desk operations, and maintaining a secure hotel environment. In this role you will verify room status, handle check-ins/outs, prepare nightly reports, and communicate with housekeeping and maintenance to ensure a smooth overnight shift.

The ideal candidate has front desk or hospitality experience, strong attention to detail, and the