Overnight Front Desk Lead

Home 2 Tru Miami Airport South Blue Lagoon; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Baywood Hotels in Miami welcomes a qualified Front Desk Clerk to ensure guest satisfaction through courteous check-ins, accurate postings, and seamless departure processes. You will balance accounts, handle requests, and coordinate with other departments to deliver exceptional service.

Ideal candidates have high school completion, strong communication, and the ability to multi-task in a fast-paced environment, with bilingual Spanish/English a plus.

Qualifications

• High School diploma or equivalent.
• Customer service experience preferred.
• Ability to multi-task and remain calm under pressure.
• Strong communication in English; bilingual Spanish helpful.

Responsibilities

• Greet guests and register them efficiently according to standards.
• Post charges, balance accounts, and manage transactions.
• Answer guest questions and coordinate with hotel departments.
• Upsell rooms and services to maximize occupancy and revenue.
• Operate PBX and manage calls and wake-up service.
• Ensure guest safety, privacy, and compliance with policies.

Skills

Multitasking

Communication

Bilingual (Spanish & English)

Shift flexibility

Customer service

Brand standards

PMS software

Team collaboration

Education

High School diploma

Tools

PMS

Job description

Baywood Hotels in Miami welcomes a qualified Front Desk Clerk to ensure guest satisfaction through courteous check-ins, accurate postings, and seamless departure processes. You will balance accounts, handle requests, and coordinate with other departments to deliver exceptional service.

Ideal candidates have high school completion, strong communication, and the ability to multi-task in a fast-paced environment, with bilingual Spanish/English a plus.