Night Front Desk Agent: Guest Services Leader

South Beach Group Hotels; Miami Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

South Beach Group Hotels in Miami Beach seeks an Overnight Front Desk Agent to ensure timely check-in and check-out and respond to guest requests with courtesy and efficiency, in line with hotel standards.

You will handle guest accounts, process payments, assist VIP guests, coordinate with security, and participate in daily briefings, maintaining professionalism while multitasking during busy hours.

Qualifications

• Prior front desk or hotel/customer service experience preferred.
• Bi-lingual preferred.
• Ability to read safety rules and procedures.
• Strong communication skills, written and spoken.
• Ability to handle cash and credit transactions.
• Professional image and courteous demeanor.

Responsibilities

• Check guests in and out according to procedures.
• Welcome, register, and fulfill guest requests.
• Maintain professionalism and confidentiality.
• Assist management with credit and billing policies.
• Participate in daily briefings and team meetings.
• Understand emergency procedures and promote safety.
• Manage room blocking and preregistration using the system.
• Coordinate VIP arrivals and special requests.
• Perform other duties as assigned.

Skills

Bi-Lingual

Computer skills

Cash handling

Customer service

Communication

Attention to detail

Multitasking

Education

College degree in hospitality or related field

Tools

ASI Front Desk Cloud

Job description

South Beach Group Hotels in Miami Beach seeks an Overnight Front Desk Agent to ensure timely check-in and check-out and respond to guest requests with courtesy and efficiency, in line with hotel standards.

You will handle guest accounts, process payments, assist VIP guests, coordinate with security, and participate in daily briefings, maintaining professionalism while multitasking during busy hours.