Guest Experience Lead (Night Auditor)

Economos Properties; Miami (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

401(k)

STD & LTD

Life Insurance

Wellness Program

Paid Time Off

Tuition Assistance

Hotel Discounts

Community Service

Job summary

Economos Properties in Miami, Florida seeks a friendly hotel front desk agent who will greet guests, check them in and out, and promote hotel amenities while coordinating with other departments to ensure guest satisfaction. Candidates should have a high school diploma or GED, good communication and computer skills, cash handling ability, and a customer‑service background.

Spanish is a plus; willingness to obtain Alcohol Compliance Certification within the first three months and to work varied

Qualifications

• High school diploma or GED.
• Effective communication and clear interaction.
• Proficient computer skills.
• Accurate cash handling and posting charges.
• Hotel or customer service experience preferred.
• Spanish language ability is a plus.
• Willing to obtain Alcohol Compliance Certification within 3 months.
• Ability to work varied shifts including nights, weekends, and holidays.
• Strong time management and teamwork skills.
• Good communication with the public and staff.

Responsibilities

• Greet guests and provide courteous interactions.
• Register guests and assign rooms.
• Conduct check-out procedures.
• Promote hotel amenities and services.
• Respond to guest inquiries with accurate information.
• Answer phone calls, retrieve mail, faxes and packages.
• Coordinate with other departments to ensure guest satisfaction.
• Follow company policies and safety procedures.

Skills

Effective communication

Computer skills

Cash handling

Customer service

Spanish language

Time management

Education

High School Diploma or GED

Job description

Economos Properties in Miami, Florida seeks a friendly hotel front desk agent who will greet guests, check them in and out, and promote hotel amenities while coordinating with other departments to ensure guest satisfaction. Candidates should have a high school diploma or GED, good communication and computer skills, cash handling ability, and a customer‑service background.

Spanish is a plus; willingness to obtain Alcohol Compliance Certification within the first three months and to work varied