Front Desk Lead: Guest Experience & Operations Supervisor

South Beach Group Hotels; Miami Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

South Beach Group Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring prompt check-ins/outs and guest satisfaction in accordance with hotel standards.

The role requires supervisory experience in a hotel environment, strong communication skills, and flexibility to work weekends and holidays. You will lead Front Desk Agents, coordinate with management, and contribute to a high-quality guest experience at our Miami Beach property.

Qualifications

• A minimum of 3 years of supervisor experience in a Front Office environment.
• A minimum of 2 years of hotel experience in a supervisory level.
• Bachelor degree in hospitality management preferred or equivalent relevant management experience.
• Must be able to work independently and exercise good judgment to resolve issues.
• Flexible schedule; able to work weekends and holidays.
• Excellent communication skills, both written and oral.

Responsibilities

• Promptly check-in and check-out guests with personal service.
• Supervise Front Desk Agents and assist with daily operations.
• Maintain professional image and leadership in resort operations.
• Assist in applying credit and guest billing policies.
• Participate in daily briefings/meetings and communicate promotions.
• Keep the lobby area neat and ensure guest areas are well-maintained.

Skills

Time management

Decision making

Customer and guest focus

Diligence

Education

Bachelor degree in hospitality management

Equivalent relevant management experience

Job description

South Beach Group Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring prompt check-ins/outs and guest satisfaction in accordance with hotel standards.

The role requires supervisory experience in a hotel environment, strong communication skills, and flexibility to work weekends and holidays. You will lead Front Desk Agents, coordinate with management, and contribute to a high-quality guest experience at our Miami Beach property.