Overnight Front Desk Lead — Guest Satisfaction & Upsell

Pittsburgh Airport Area Chamber of Commerce; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Baywood Hotels in Pittsburgh is seeking a courteous Front Desk Clerk to greet guests, check in/out, and handle payments while following brand standards. You will also coordinate guest services and respond to inquiries.

The role requires strong multitasking, effective communication, and 2+ years of customer service or front desk experience; bilingual Spanish/English is a plus. Training includes PMS usage and adherence to safety procedures.

Qualifications

• High School diploma required.
• TIPS or similar alcohol server certification preferred.
• 2+ years customer service or front desk experience.

Responsibilities

• Greet guests and register them efficiently.
• Process check-ins/check-outs and handle payments.
• Post transactions to guest and master accounts.
• Coordinate guest services with other hotel departments.
• Respond to guest questions and concerns professionally.
• Maintain cash drawer and daily revenue reports.

Skills

Multi-tasking

Effective communication

Bilingual Spanish/English

Education

High School diploma

Tools

PMS software

Job description

Baywood Hotels in Pittsburgh is seeking a courteous Front Desk Clerk to greet guests, check in/out, and handle payments while following brand standards. You will also coordinate guest services and respond to inquiries.

The role requires strong multitasking, effective communication, and 2+ years of customer service or front desk experience; bilingual Spanish/English is a plus. Training includes PMS usage and adherence to safety procedures.