Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises; Miami (FL); On-site; USD 1,791,000 - 2,480,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance

401k matching

Tuition assistance

Hotel discounts

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises in Miami, FL is seeking a Front Desk Clerk to deliver warm, attentive service and create a welcoming atmosphere for every guest.

You will check guests in/out, manage reservations, handle payments, answer inquiries, and coordinate with other hotel teams to ensure smooth operations while maintaining a clean, organized lobby and accurate records. This role requires flexibility, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Attention to detail

Flexible schedule

Standing for long periods

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises in Miami, FL is seeking a Front Desk Clerk to deliver warm, attentive service and create a welcoming atmosphere for every guest.

You will check guests in/out, manage reservations, handle payments, answer inquiries, and coordinate with other hotel teams to ensure smooth operations while maintaining a clean, organized lobby and accurate records. This role requires flexibility, strong communication, and the ability to multitask in a fast-paced environment.