Guest Experience Concierge - Front Desk

PALMS SOUTH BEACH INC; Miami Beach (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

The Palms Hotel & Spa in Miami Beach, FL is seeking a Front Desk Clerk to greet guests, check in and check out, and promote hospitality in person and over the phone. Strong computer skills and cash handling are required, with attention to etiquette and guest service.

Successful candidates will have prior front desk experience, excellent English communication, and the ability to multitask in a dynamic environment.

Qualifications

• Front desk experience preferred
• Excellent English communication skills
• Ability to operate hotel management systems
• Willingness to work flexible shifts
• Professional appearance and manners

Responsibilities

• Check in arriving guests and check out departing guests
• Provide guests with a detailed orientation about the hotel facilities
• Anticipate guest needs and respond to inquiries
• Receive reservations in person, by telephone, fax, or email
• Handle guest payments and issue receipts, including cash handling

Skills

Front desk

Customer service

Cash handling

Multi-tasking

English proficiency

Job description

The Palms Hotel & Spa in Miami Beach, FL is seeking a Front Desk Clerk to greet guests, check in and check out, and promote hospitality in person and over the phone. Strong computer skills and cash handling are required, with attention to etiquette and guest service.

Successful candidates will have prior front desk experience, excellent English communication, and the ability to multitask in a dynamic environment.