Front Desk Concierge & Guest Services Pro

South Beach Group Hotels; Miami Beach (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

South Beach Group Hotels is seeking a Front Desk Agent to ensure prompt check-in/check-out and handle guest requests per hotel standards. The role requires professionalism, discretion, and strong communication to support resort operations.

The ideal candidate has at least two years in front desk or hotel settings, with customer service experience and bilingual abilities. This full-time position covers varied shifts, including weekends and holidays, in a professional office environment.

Qualifications

• Minimum 2 years in Front Desk/Hotel.
• Minimum 1 year in customer service.
• College degree in hospitality, business administration or similar.
• Ability to work independently and exercise good judgment.
• Flexible schedule including weekends and holidays.
• Excellent communication skills, both written and oral.

Responsibilities

• Check guests out of the hotel in accordance with procedures; handle billing and post charges.
• Welcome and register guests, fulfilling requests and following security policies.
• Maintain professional image and leadership during resort operations.
• Explain promotions and enhancements effectively to guests and staff.
• Participate in daily briefings and meetings.
• Ensure safety and confidentiality of guest information.
• Assist VIPs and return guests to their rooms when requested.
• Perform other duties as assigned by the manager.

Skills

Front desk experience

Customer service

Bilingual

Cash handling

Computer literacy

Communication skills

Team collaboration

Education

College degree in hospitality or related

Tools

ASI Front Desk Cloud

POS systems

MS Office

Job description

South Beach Group Hotels is seeking a Front Desk Agent to ensure prompt check-in/check-out and handle guest requests per hotel standards. The role requires professionalism, discretion, and strong communication to support resort operations.

The ideal candidate has at least two years in front desk or hotel settings, with customer service experience and bilingual abilities. This full-time position covers varied shifts, including weekends and holidays, in a professional office environment.