Overnight Front Desk Guest Services Specialist

GOEBEL FIXTURE COMPANY; Rockland (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k matching

Employee discounts

DailyPay on-demand pay

Refer a friend bonus

Performance bonuses

Growth opportunities

Job summary

Comfort Inn Rockland, part of Giri Hotels, is seeking an Overnight Guest Services Agent in Rockland, MA. You will manage registrations, reservations, and guest inquiries, ensuring a welcoming, smooth experience for all arrivals and departures.

Responsibilities include handling check-ins/outs, resolving issues, and guiding guests on local amenities while maintaining hotel standards. Previous hotel experience is valued; strong English and a friendly demeanor are essential.

Qualifications

• Must have strong customer service orientation and professional demeanor.
• Able to work the Overnight shift and weekends as required.
• Excellent communication skills in English, both written and spoken.
• Willingness to learn new technology platforms used by the hotel.

Responsibilities

• Handle guest check-ins and check-outs efficiently and accurately.
• Manage reservations via phone, online, and on-site; update guest details.
• Provide information about local attractions and hotel amenities to guests.
• Resolve guest issues promptly and professionally to maintain satisfaction.
• Coordinate with other hotel teams to ensure room readiness and service quality.

Skills

Customer service

Night shift

Front desk

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Comfort Inn Rockland, part of Giri Hotels, is seeking an Overnight Guest Services Agent in Rockland, MA. You will manage registrations, reservations, and guest inquiries, ensuring a welcoming, smooth experience for all arrivals and departures.

Responsibilities include handling check-ins/outs, resolving issues, and guiding guests on local amenities while maintaining hotel standards. Previous hotel experience is valued; strong English and a friendly demeanor are essential.