Overnight Guest Services - Full Time

GOEBEL FIXTURE COMPANY; Rockland (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k matching

Employee discounts

DailyPay on-demand pay

Refer a friend bonus

Performance bonuses

Growth opportunities

Job summary

Comfort Inn Rockland, part of Giri Hotels, is seeking an Overnight Guest Services Agent in Rockland, MA. You will manage registrations, reservations, and guest inquiries, ensuring a welcoming, smooth experience for all arrivals and departures.

Responsibilities include handling check-ins/outs, resolving issues, and guiding guests on local amenities while maintaining hotel standards. Previous hotel experience is valued; strong English and a friendly demeanor are essential.

Qualifications

• Must have strong customer service orientation and professional demeanor.
• Able to work the Overnight shift and weekends as required.
• Excellent communication skills in English, both written and spoken.
• Willingness to learn new technology platforms used by the hotel.

Responsibilities

• Handle guest check-ins and check-outs efficiently and accurately.
• Manage reservations via phone, online, and on-site; update guest details.
• Provide information about local attractions and hotel amenities to guests.
• Resolve guest issues promptly and professionally to maintain satisfaction.
• Coordinate with other hotel teams to ensure room readiness and service quality.

Skills

Customer service

Night shift

Front desk

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Location 850 Hingham Street,Rockland, MA, 02370,United States
• Base Pay $21.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

Contact information

• Name Raymond Spirlet
• Phone [phone]
• Email [e-mail]

Description

Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at Comfort Inn Rockland. This is a Full Time position located in Rockland, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Summary

Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at Comfort Inn Rockland. This is a Full Time position located in Rockland, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

As a Overnight Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required: Full Time 40 hours per week for shifts Overnight; Weekends/ Holidays
• Prior hotel experience preferred but not necessary.
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

Compensation

$21 Hourly

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Comfort Inn Rockland

The Comfort Inn Rockland is a convenient and comfortable hotel located in Rockland, Massachusetts. Situated near major highways, it provides easy access to Boston, Plymouth, and Cape Cod. The hotel offers well-appointed rooms with modern amenities, including free Wi‑Fi, flat‑screen TVs, and mini‑fridges. Guests can enjoy a complimentary hot breakfast each morning and stay active in the on‑site fitness center. Business travelers benefit from a business center and meeting space. With its friendly service and central location, the Comfort Inn Rockland is a great choice for both business and leisure travelers exploring the South Shore region.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.