Guest Services Agent | Flexible Scheduling & Career Growth

Flagrock Hospitality LLC; Arizona; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Flagrock Hospitality LLC is seeking a positive, friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in and check-out, issue room keys, and process payments.

You will coordinate with housekeeping to manage room availability, answer guest inquiries, and complete paperwork promptly and accurately. Strong communication and a customer‑focused mindset are essential.

Qualifications

• Friendly and professional demeanor is required.
• Strong English communication; additional languages are a plus.
• Ability to operate a computer and handle payments.

Responsibilities

• Take reservations and answer questions via phone, email, and in-person.
• Check guests in and out, issue room keys and process payments.
• Coordinate with housekeeping to manage room availability.
• Answer guest inquiries with clear, friendly communication.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Familiarity with hospitality industry

Proficient in English

Knowledge of other languages is a plus

Computer literacy

Customer-focused problem solving

Able to lift 30 pounds

Job description

Flagrock Hospitality LLC is seeking a positive, friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in and check-out, issue room keys, and process payments.

You will coordinate with housekeeping to manage room availability, answer guest inquiries, and complete paperwork promptly and accurately. Strong communication and a customer‑focused mindset are essential.