Overnight Front Desk Agent - Guest Services

GOEBEL FIXTURE COMPANY; Lebanon (NH); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Optional 401k with employer match

Employee discounts at participatingホテル

On-demand pay with DailyPay

Refer a friend – bonus

Guest score bonuses

Growth opportunities

Job summary

Residence Inn Lebanon is seeking an Overnight Guest Services team member for a part-time role in Lebanon, NH. You will handle guest registration, reservations, and share information about local attractions.

Join a friendly team focused on delivering exceptional guest experiences. The role requires standing for long periods, English proficiency, and the ability to work weekends/holidays in a fast-paced hotel environment.

Qualifications

• High school education or equivalent.
• 1+ year of employment experience in a related position.
• Must be able to work onsite at the hotel location.
• Part Time 16 hours per week for Overnight; Weekends/Holidays.
• Proficiency in the English language.
• Willingness to learn new technology platforms.
• Ability to stand at front desk for long periods of time.
• Ability to lift/push up to 50 lbs. guest luggage; limited.
• Ability to work independently.
• Ability to maintain a friendly, cheerful and courteous demeanor at all times.

Responsibilities

• Manage online, phone and in-person room reservations in sometimes fast-paced environment.
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities.
• Take payment and resolve any payment discrepancies.
• Respond to guest issues and complaints in a friendly, timely manner.
• Explain local amenities and attractions to guests.
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests.
• Keep workstations and equipment clean, organized, and in good working order.
• Perform duties as outlined in the training procedures, following standard operating procedures.
• Performs other duties as assigned, requested or deemed necessary by management.
• Assist with other departments when needed.

Skills

Customer service

Hospitality

Front desk

Team player

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Residence Inn Lebanon is seeking an Overnight Guest Services team member for a part-time role in Lebanon, NH. You will handle guest registration, reservations, and share information about local attractions.

Join a friendly team focused on delivering exceptional guest experiences. The role requires standing for long periods, English proficiency, and the ability to work weekends/holidays in a fast-paced hotel environment.