Overnight Front Desk & Guest Services Pro

Flynn Group; Johnson City, Northern (TN, KY); Hybrid; USD 19,000 - 26,000; Full time

Benefits offered by this job

Industry-leading benefits

Career growth & training

Hotel discounts

Tuition assistance

401(k) with company match

Promoting from within

Flexible scheduling

Job summary

Flynn Hospitality in Johnson City, TN is hiring a Front Desk Agent to greet guests, manage check-ins/outs, and assist with reservations using Hilton or Marriott systems. You will respond to guest inquiries and coordinate with housekeeping and maintenance to ensure a smooth stay.

The ideal candidate brings friendly, polished customer service, frontline hotel experience, and the ability to multitask under pressure. Open availability, including overnights, is required.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Multi-tasking

Calm under pressure

Shift flexibility

PMS experience

Tools

FOSSE

Job description

Flynn Hospitality in Johnson City, TN is hiring a Front Desk Agent to greet guests, manage check-ins/outs, and assist with reservations using Hilton or Marriott systems. You will respond to guest inquiries and coordinate with housekeeping and maintenance to ensure a smooth stay.

The ideal candidate brings friendly, polished customer service, frontline hotel experience, and the ability to multitask under pressure. Open availability, including overnights, is required.