Front Desk Agent & Night Auditor — Overnight Shifts, Growth

Courtyard - Johnson City, TN; Johnson City (TN); In loco; USD 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hotel discounts

Flexible scheduling

Tuition assistance

401(k) with company match

Career growth & training

Descrizione del lavoro

Flynn Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins, and handle reservations with a focus on exceptional service. You will work with front desk systems and coordinate with housekeeping to ensure smooth operations.

The role requires a friendly, polished demeanor, the ability to multitask, and availability for all shifts, including overnights. Marriott/Hilton system familiarity is a plus, with strong emphasis on upselling and guest satisfaction.

Competenze

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Mansioni

• Welcome and check in guests using Hilton or Marriott systems
• Handle reservations, payments, and guest inquiries
• Resolve issues with professionalism and positivity
• Communicate with housekeeping and engineering as needed
• Promote Marriott loyalty programs and upsell amenities

Conoscenze

Customer service

Multitasking

Calm under pressure

Open availability

Front desk experience

Strumenti

FOSSE

Descrizione del lavoro

Flynn Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins, and handle reservations with a focus on exceptional service. You will work with front desk systems and coordinate with housekeeping to ensure smooth operations.

The role requires a friendly, polished demeanor, the ability to multitask, and availability for all shifts, including overnights. Marriott/Hilton system familiarity is a plus, with strong emphasis on upselling and guest satisfaction.