Front Desk Guest Experience Specialist

GetHired, Inc.; Florida; On-site; USD 26,000 - 34,000; Full time

Job summary

Hampton Inn is seeking a Front Desk Agent to deliver attentive, courteous service to guests from pre-arrival through checkout. You will handle check-ins/outs, respond to guest inquiries, and manage reservations with accuracy and professionalism.

The role requires strong communication, cash handling, and the ability to work weekends and holidays in a fast-paced hotel environment. Training on Lexima/Brand guidelines and front desk systems is provided.

Qualifications

• High school diploma or equivalent required.
• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures and general administrative tasks.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.
• Must maintain composure and objectivity under pressure.
• Must work well in stressful, high pressure situations.
• Effective oral and written communication skills.
• Weekends and Holidays are required.
• Must be fluent in English.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner.
• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
• Ensure delivery of packages, mail and messages as needed to guests.
• Follow all Lexima/Brand credit policies.
• Be aware of all rates, packages, and special promotions.
• Be familiar with all in house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
• Fully understand and be able to operate all relevant aspects of the front desk computer system.
• Focus on his/her role in contributing to guest satisfaction surveys.
• Demonstrate appropriate phone skills.
• Use Lexima/brand selling guidelines as part of the inquiry call process.
• Consistently perform above average in the mystery call process.
• Follow up on all wait list reservations.
• Manage suite inventory.
• Complete shift responsibility checklist.
• Keep front office area clean and organized.
• Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
• Participate in all-employee meetings, events and other functions required by management.
• Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.
• Develop full understanding of hotel amenities and services.
• Understand emergency procedures and be prepared to help when necessary.
• Operate radios efficiently and professionally in communicating with the hotel staff.
• Ensure correct and accurate cash handling while at the front desk.
• Use proper radio etiquette when communicating with other employees.
• Perform any other duties as requested by management.

Skills

Hospitality experience

Cash handling

Accounting principles

Problem solving

Communication

Teamwork

Education

High school diploma

Degree in Hotel Management

Tools

Front desk software

Job description

Hampton Inn is seeking a Front Desk Agent to deliver attentive, courteous service to guests from pre-arrival through checkout. You will handle check-ins/outs, respond to guest inquiries, and manage reservations with accuracy and professionalism.

The role requires strong communication, cash handling, and the ability to work weekends and holidays in a fast-paced hotel environment. Training on Lexima/Brand guidelines and front desk systems is provided.