Guest Experience Front Desk Pro

Flynn Group; Jackson (TN); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Welcoming & inclusive culture

Industry-leading benefits

Competitive pay and recognition

Career growth & training

Hotel discounts

Flexible scheduling

Tuition assistance and education

401(k) with company match

Promotion from within

Job summary

Flynn Hospitality is seeking a Front Desk Agent to join our team. You’ll welcome guests, manage check-in/out, and handle reservations with Hilton or Marriott systems. The role requires a friendly, professional demeanor and a knack for multitasking.

Experience with PMS like FOSSE is a plus, and open availability for all shifts, including overnights, is expected. We offer industry-leading benefits, career growth, and hotel-discount perks.

Qualifications

• Front desk experience preferred.
• FOSSE PMS experience a plus.
• Strong customer service and communication.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Front desk experience

PMS experience

Multitasking

Night shift availability

Tools

FOSSE PMS

Job description

Flynn Hospitality is seeking a Front Desk Agent to join our team. You’ll welcome guests, manage check-in/out, and handle reservations with Hilton or Marriott systems. The role requires a friendly, professional demeanor and a knack for multitasking.

Experience with PMS like FOSSE is a plus, and open availability for all shifts, including overnights, is expected. We offer industry-leading benefits, career growth, and hotel-discount perks.