Front Desk Specialist: Guest Experience & Growth

Homewood Suites Montgomery East - Montgomery, AL; Olde Acres (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Welcoming team culture

Industry-leading benefits

Competitive pay

Career growth & training

Hotel discounts

Tuition assistance

401(k) with company match

Job summary

Flynn Hospitality in Alabama is hiring a Front Desk Agent to deliver warm, world-class guest service at the front desk. You will check in guests, handle reservations and inquiries, coordinate with housekeeping and maintenance, and promote loyalty programs.

The role requires multitasking, a friendly demeanor, shift flexibility including overnights, and a commitment to upholding our inclusive culture.

Qualifications

• Experience in hotel front desk is preferred.
• Ability to multitask and stay calm under pressure.
• Experience with PMS systems like FOSSE is a plus.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Front desk experience

PMS FOSSE

Multitasking

Overnights

Tools

Hilton systems

Marriott systems

Job description

Flynn Hospitality in Alabama is hiring a Front Desk Agent to deliver warm, world-class guest service at the front desk. You will check in guests, handle reservations and inquiries, coordinate with housekeeping and maintenance, and promote loyalty programs.

The role requires multitasking, a friendly demeanor, shift flexibility including overnights, and a commitment to upholding our inclusive culture.