Front Desk Guest Experience Concierge

Hilton Garden Inn - EL Paso Airport; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Welcoming culture

Industry benefits

Competitive pay

Career growth

Hotel discounts

Tuition assistance

401(k) match

Promotions from within

Job summary

Flynn Hospitality is hiring a Front Desk Agent to join our team. You’ll welcome guests, check them in using Hilton or Marriott systems, handle reservations and payments, and address guest inquiries with a smile.

We’re looking for friendly, service-minded individuals with front desk experience and the ability to multitask under pressure. Shift flexibility, including overnights, is required, and you’ll enjoy a welcoming, inclusive team and growth opportunities.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems
• Handle reservations, payments, and guest inquiries
• Resolve issues with professionalism and positivity
• Communicate with housekeeping and engineering as needed
• Promote Marriott loyalty programs and upsell amenities

Skills

Customer service

Front desk experience

Multitasking

Calm under pressure

Open availability

Tools

FOSSE PMS

Job description

Flynn Hospitality is hiring a Front Desk Agent to join our team. You’ll welcome guests, check them in using Hilton or Marriott systems, handle reservations and payments, and address guest inquiries with a smile.

We’re looking for friendly, service-minded individuals with front desk experience and the ability to multitask under pressure. Shift flexibility, including overnights, is required, and you’ll enjoy a welcoming, inclusive team and growth opportunities.