Guest Experience Concierge – Front Desk

Flynn Group; El Paso (TX); Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Tuition assistance

401(k) with company match

Career growth & training

Flexible scheduling

Job summary

Flynn Hospitality is hiring a Front Desk Agent to join our team. You’ll welcome guests, manage check-ins, reservations, and payments, and resolve issues with professionalism. You’ll coordinate with housekeeping and engineering as needed and promote Marriott loyalty programs.

We value friendly service, POS and PMS proficiency, and the ability to multitask across shifts, including overnights. Enjoy a welcoming, inclusive culture and opportunities for growth and training.

Qualifications

• Friendly, polished customer service is essential.
• Front desk experience preferred.
• Experience with PMS systems like FOSSE is a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Friendly customer service

Hotel front desk experience

PMS experience (FOSSE)

Multitasking under pressure

Open shifts including overnights

Tools

FOSSE PMS

Job description

Flynn Hospitality is hiring a Front Desk Agent to join our team. You’ll welcome guests, manage check-ins, reservations, and payments, and resolve issues with professionalism. You’ll coordinate with housekeeping and engineering as needed and promote Marriott loyalty programs.

We value friendly service, POS and PMS proficiency, and the ability to multitask across shifts, including overnights. Enjoy a welcoming, inclusive culture and opportunities for growth and training.