Front Desk Lead: Guest Experience & Reservations

SpringHill Suites Richmond NW - Richmond, VA; Innsbrook (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Welcoming culture

Inclusive team

Benefits package

Career growth

Hotel discounts

Flexible scheduling

Tuition assistance

401(k) with match

Promotions from within

Job summary

Flynn Hospitality is hiring a Front Desk Agent to greet guests, manage check-ins, and handle reservations and payments using major hotel systems. You will resolve guest questions with a positive, professional approach and coordinate with housekeeping and engineering as needed.

We value friendly, polished customer service and welcome candidates with hotel front desk experience and familiarity with PMS tools like FOSSE. Open availability for all shifts, including overnights, is expected.

Qualifications

• Customer service experience in hospitality preferred.
• Front desk experience in hotels desirable.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts, including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Multitasking

Guest relations

Professional communication

Problem solving

Tools

FOSSE PMS

Job description

Flynn Hospitality is hiring a Front Desk Agent to greet guests, manage check-ins, and handle reservations and payments using major hotel systems. You will resolve guest questions with a positive, professional approach and coordinate with housekeeping and engineering as needed.

We value friendly, polished customer service and welcome candidates with hotel front desk experience and familiarity with PMS tools like FOSSE. Open availability for all shifts, including overnights, is expected.