Overnight Front Desk & Guest Services Associate

Navy Exchange Service Command; Millington (TN); On-site; USD 22,000 - 32,000; Full time

Job summary

Navy Exchange Service Command seeks a front desk Clerk for Navy Gateway Inn and Suites and Navy Lodge properties in the Memphis area. You will manage check-in/check-out, reservations, payments, and guest communications while maintaining a welcoming lobby and secure guest environment.

The role emphasizes guest relations, accurate use of the PMS, shift coverage including overnight hours, and coordination with other lodging operations to ensure smooth stays for guests.

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.
• Substitution of education for experience may be considered per policy.

Responsibilities

• Provide guest check-in/check-out, reservations, and payment handling.
• Answer questions about lodging facilities and local attractions.
• Maintain front desk and lobby area clean and safe.
• Operate the Property Management System (PMS) to manage reservations and guest data.
• Handle guest requests and resolve issues with a positive attitude.

Skills

Guest service

Communication skills

Customer service

Problem solving

Tools

Property Management System (PMS)

POS system

Multi-line telephone system

Job description

Navy Exchange Service Command seeks a front desk Clerk for Navy Gateway Inn and Suites and Navy Lodge properties in the Memphis area. You will manage check-in/check-out, reservations, payments, and guest communications while maintaining a welcoming lobby and secure guest environment.

The role emphasizes guest relations, accurate use of the PMS, shift coverage including overnight hours, and coordination with other lodging operations to ensure smooth stays for guests.