Overnight Front Desk & Guest Experience Specialist

Kimpton Hotels & Restaurants; Milwaukee (WI); In loco; USD 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/dental/vision insurance

401k

Paid time off

Descrizione del lavoro

Kimpton Hotels & Restaurants in Milwaukee is seeking an Overnight Night Audit/Guest Service Agent to manage registration, check-out, and PBX operations while delivering outstanding service to guests.

You will act as the hotel advocate and create personal guest experiences, building relationships to encourage return visits. The role requires flexibility to work overnights, weekends and holidays in a boutique hotel environment.

Competenze

• Previous experience in a Front Desk or customer-facing role is helpful.
• High school diploma or GED required.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work overnights, weekends and holidays.
• Work well under pressure, taking care of many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful!

Mansioni

• Registration and check-out, PBX operations, mail and message service.
• Advocate for the hotel and create personal experiences.
• Develop relationships with guests that will compel them to return.
• Answer phone calls promptly and knowledgeably.
• Review and manage night audit duties and cash handling as part of shift.

Conoscenze

Front Desk experience

Customer service

Overnight shift flexibility

Formazione

High school diploma or GED

Descrizione del lavoro

Kimpton Hotels & Restaurants in Milwaukee is seeking an Overnight Night Audit/Guest Service Agent to manage registration, check-out, and PBX operations while delivering outstanding service to guests.

You will act as the hotel advocate and create personal guest experiences, building relationships to encourage return visits. The role requires flexibility to work overnights, weekends and holidays in a boutique hotel environment.