Guest Service Specialist - Front Desk & VIP Experience

Kimpton Hotels & Restaurants; Phoenix (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

Kimpton Hotels & Restaurants is seeking a Guest Service Agent to handle registration, check-out, and PBX operations with a commitment to delivering outstanding service. You will engage with guests, manage requests, and coordinate with multiple hotel departments to ensure a seamless stay.

Key duties include handling arrivals, answering calls, managing daily checklists, and maintaining professional, friendly interactions to encourage repeat visits.

Qualifications

• High school diploma or GED required.
• Experience in a Front Desk or customer-facing role preferred.
• Knowledge of local area, services, and attractions.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to work under pressure and handle multiple arrivals and departures.

Responsibilities

• Register and check-out guests in a confident, friendly manner.
• Handle PBX operations and guest communications.
• Greet guests and build relationships to encourage repeat visits.
• Review arrivals and special requests; coordinate room blocking.
• Assist with daily cashiering and balance while on duty.
• Coordinate with Reservations, Sales, Housekeeping, Bell Staff, and Valet.
• Monitor room availability and yield management status.
• Follow hotel credit policies and key controls.

Skills

Front Desk

Customer Service

PBX operations

Area knowledge

Education

High school diploma or GED

Job description

Kimpton Hotels & Restaurants is seeking a Guest Service Agent to handle registration, check-out, and PBX operations with a commitment to delivering outstanding service. You will engage with guests, manage requests, and coordinate with multiple hotel departments to ensure a seamless stay.

Key duties include handling arrivals, answering calls, managing daily checklists, and maintaining professional, friendly interactions to encourage repeat visits.