Guest Experience Host

Kimpton Hotels & Restaurants; Milwaukee (WI); Presencial; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Descripción de la vacante

Kimpton Hotels & Restaurants is seeking a friendly, guest-focused host to welcome guests and coordinate reservations with poise and hospitality in our Milwaukee venue. The role emphasizes providing outstanding service, accurate seating, and proactive guest engagement to create memorable experiences.

The position requires strong communication, the ability to multitask, and flexibility to work weekends, nights, and holidays.

Formación

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Responsabilidades

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Conocimientos

Customer service

Hospitality experience

Multitasking

Interpersonal communication

Herramientas

POS system

Reservation system

Descripción del empleo

Kimpton Hotels & Restaurants is seeking a friendly, guest-focused host to welcome guests and coordinate reservations with poise and hospitality in our Milwaukee venue. The role emphasizes providing outstanding service, accurate seating, and proactive guest engagement to create memorable experiences.

The position requires strong communication, the ability to multitask, and flexibility to work weekends, nights, and holidays.