Guest Experience Advocate | Front Desk & Concierge

Kimpton Hotels & Restaurants; Milwaukee (WI); On-site; USD 29,000 - 42,000; Full time

Job summary

Kimpton Hotels & Restaurants in Milwaukee is seeking a Guest Service Agent to manage registration and checkout with warmth and professionalism. You will answer calls, coordinate with departments, and create memorable experiences for guests.

The role requires a high school diploma or GED, prior front desk or customer-facing experience, knowledge of the local area, and flexibility to work evenings, weekends, and holidays. Knowledge of hotel systems is a plus.

Qualifications

• Front desk or guest-facing experience preferred.
• Strong communication and problem-solving skills.
• Ability to work evenings, weekends, and holidays.
• Familiarity with local area, services, and events.

Responsibilities

• Register and check-out guests in a confident, professional manner.
• Answer phone calls promptly with accurate information.
• Coordinate with Reservations, Sales, Housekeeping, and Valet as needed.
• Monitor room availability and assist with yield management.
• Balance cash and maintain security of daily shift bank.

Skills

Front Desk Experience

Customer Service

Communication Skills

Multitasking

Local Area Knowledge

Hotel Systems

Education

High School Diploma or GED

Tools

Opera PMS

Job description

Kimpton Hotels & Restaurants in Milwaukee is seeking a Guest Service Agent to manage registration and checkout with warmth and professionalism. You will answer calls, coordinate with departments, and create memorable experiences for guests.

The role requires a high school diploma or GED, prior front desk or customer-facing experience, knowledge of the local area, and flexibility to work evenings, weekends, and holidays. Knowledge of hotel systems is a plus.