Overnight Front Desk Guest Experience Lead

Rebel Hotel Company; Santa Barbara (CA); On-site; USD 26,000 - 37,000; Part time

Job summary

The Overnight Front Desk Agent at El Encanto in Santa Barbara serves as a key ambassador during the overnight hours, delivering warm, polished, and highly personalized service while supporting Front Office operations through the night.

The ideal candidate is dependable, detail-oriented, and comfortable working independently while maintaining strong communication with Security and other hotel departments to ensure a seamless overnight experience for guests.

Qualifications

• Ideal candidate is dependable.
• Detail-oriented and comfortable working independently.
• Good communication with Security and other hotel departments.

Responsibilities

• Welcome and assist guests with check-ins, check-outs, reservations, payments, room assignments, guest requests, and other Front Desk needs with professionalism and genuine care.
• Anticipate guest needs, provide thoughtful information and recommendations, and take ownership of requests or concerns through resolution.
• Provide personalized attention to VIPs and special occasions while maintaining a polished overnight presence.
• Maintain accurate guest accounts, folios, payments, and Front Office records and overnight reports.
• Review reservations and guest accounts for accuracy and protect confidentiality of guest and financial information.
• Document overnight activity and hand off priorities to morning Front Office.
• Coordinate with Security and other departments to address incidents, safety concerns, and emergencies.
• Maintain a clean, secure, and professional Front Desk environment with sound judgment and attention to detail.

Job description

The Overnight Front Desk Agent at El Encanto in Santa Barbara serves as a key ambassador during the overnight hours, delivering warm, polished, and highly personalized service while supporting Front Office operations through the night.

The ideal candidate is dependable, detail-oriented, and comfortable working independently while maintaining strong communication with Security and other hotel departments to ensure a seamless overnight experience for guests.