Night Auditor: Front Desk & Guest Experience Lead

Geronimo Hospitality Group; Santa Barbara (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group is seeking a Night Auditor for our Santa Barbara location. You will balance daily revenue and expenses, handle guest check-ins/outs, and ensure a seamless front desk experience for guests. Your role supports operational accuracy and guest satisfaction across the property.

We value clear communication, professional conduct, and the ability to resolve issues quickly. This position requires U.S. work authorization and is on-site in Santa Barbara, CA.

Qualifications

• High school diploma or equivalent.
• Excellent communication and professional attitude.
• U.S. Work Authorization required.
• Ability to manage guest inquiries and resolve issues.

Responsibilities

• Greet guests and assist with needs during check-in and check-out.
• Post room charges, taxes and other revenues to guest accounts.
• Balance revenue and expense transactions for the day.
• Operate front desk and property management systems.
• Attend to guest requests and resolve complaints promptly.
• Maintain telephone etiquette and professional demeanor.
• Prepare daily summaries and assist with reporting to management.
• Perform Manager on Duty functions as assigned.

Skills

Communication skills

Conflict management

Decision making

Guest service

Education

High school diploma or equivalent

Job description

Geronimo Hospitality Group is seeking a Night Auditor for our Santa Barbara location. You will balance daily revenue and expenses, handle guest check-ins/outs, and ensure a seamless front desk experience for guests. Your role supports operational accuracy and guest satisfaction across the property.

We value clear communication, professional conduct, and the ability to resolve issues quickly. This position requires U.S. work authorization and is on-site in Santa Barbara, CA.