Front Desk Agent, (Full Time)

Rebel Hotel Company; Santa Barbara (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

El Encanto, a luxury resort in Santa Barbara, seeks a Front Desk Agent to deliver a warm, personalized guest experience from arrival through departure, reflecting its renowned service standards.

You will manage check-ins/check-outs, verify reservations, process payments, and uphold guest privacy while supporting VIPs and special occasions. This role requires poise, discretion, and teamwork across departments.

Qualifications

• Polished hospitality professional with guest-first approach.
• Ability to anticipate guest needs and handle requests discreetly.
• Excellent communication across departments and teams.

Responsibilities

• Create a warm, personalized guest experience from arrival to departure, reflecting luxury standards.
• Verify reservations, process payments, and maintain accurate guest profiles and folios.
• Collaborate with Housekeeping, Reservations, Engineering, and F&B to ensure seamless operations.

Skills

Customer service

Hospitality

Communication

Attention to detail

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

The Front Desk Agent serves as a key ambassador of El Encanto, creating a warm, gracious, and highly personalized experience for each guest. As a central point of contact throughout the guest journey, the Front Desk Agent ensures that every interaction—from arrival and check-in through departure is seamless, thoughtful, and reflective of the exceptional level of service for which El Encanto is known.

This role requires a polished and engaging hospitality professional who anticipates guest needs, takes ownership of requests, and approaches every interaction with warmth, discretion, and attention to detail. The ideal candidate thrives in a luxury environment, communicates confidently across departments, and remains composed and solutions-oriented while managing multiple priorities.

MAIN DUTIES AND RESPONSIBILITIES

Guest Experience & Luxury Service

• Create a warm, polished, and personalized experience for every guest from arrival through departure, consistently reflecting El Encanto’s luxury service standards.
• Anticipate guest needs, provide thoughtful recommendations, and take ownership of requests, concerns, and service recovery with discretion, urgency, and genuine care.
• Maintain a professional and composed presence while protecting guest privacy and providing exceptional attention to VIPs, special occasions, and individual preferences.

Front Desk Operations & Financial Accuracy

• Perform check-ins and check-outs, verify reservations and guest details, process payments, and maintain accurate guest profiles and folios.
• Assist with walk-ins, same-day reservations, room upgrades, and resort offerings while identifying appropriate opportunities to enhance the guest experience and support revenue goals.
• Follow established Front Office procedures, including cash handling, credit card processing, shift balancing, reporting, and the accurate documentation of guest information.

Communication & Team Collaboration

• Communicate clearly and proactively with Housekeeping, Reservations, Engineering, Food & Beverage, and other departments to ensure seamless coordination of guest needs, room status, special requests, and daily operations.
• Maintain accurate and timely communication across shifts, including guest preferences, follow-up items, service concerns, and operational priorities.
• Demonstrate flexibility, teamwork, sound judgment, and attention to detail while managing multiple priorities in a fast-paced luxury resort environment.

Full-Time/Part-Time Full-Time

Salary Range $22.00 Hourly

Exempt/Non-Exempt Non-Exempt

This position is currently accepting applications.